The man’s behavior is ‘totally unacceptable’, says Strijbosch. “He has insufficient balance on his public transport chip card, and he cannot use his debit card. Then it is completely justified that the bus driver says that he is not allowed. Then the boy shouts the most horrible swear words, pulls up his hood and starts to beat it. We do not tolerate aggression or violence in any form. Bus drivers must be able to do their job without being hindered. This boy shows no respect.”