Many diners receive an unpleasant surprise when asking for their bill: the total amount to pay includes the tip. And if there is a complaint, regularly the attention becomes rude or indifferent towards the client from the refusal to pay it. So some wonder: Is it legal for an establishment to include the service on the ticket?
The Federal Consumer Attorney’s Office (prophecy) is the body that guarantees consumer rights. And that includes the attributions that the client has in restaurantsso it is necessary to know them.
These are the rights as a consumer in restaurants
Prices must be clearly displayed and must include taxes
The tip is voluntary and cannot be included in the bill
They must give you a proof of purchase or ticket at the time of consumption
The information included in the menu must be complete and with the specified portions
The scope of promotions must be clearly explained
You cannot condition access to the restaurant by requiring a minimum consumption
The prices displayed must be the prices charged
Schedule must be adhered to
You should receive bills of any denomination
They must clearly specify the payment methods
So no, Tipping is not mandatory and should not be included in the bill. Any violation of these rights as a consumer must be reported in the line for guidance and complaints to the numbers 55 5568 8722 and 800 4688722.
In addition, Profeco’s social media accounts can be used: Twitter @AtencionProfeco, Facebook: ProfecoOficial; Enter your portal: gob/mx/profeco or send an email to denunciasprofeco@profeco.gob.mx. It is important to have the provider’s name and complete address.
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