Through Glovo you can order food, gifts or all kinds of products. If you use it or have used it and want to make a claim or simply contact customer service and resolve incidents with your order or purchase.
Frequent questions
From the Glovo website we can find help with the main questions you may have about your account, your orders or possible failures. We can find it in the “contact” section and we will find all kinds of questions. As in the app, they will tell us how to solve some of the classic problems.
Although there are all kinds of content, the main categories are:
Glovo Prime Account Information Verify My Identity Glovo Newsletter Ordering Information Work with us Policies
Within each section we will find a solution to all kinds of doubts. How we change our payment method, how to order, how to have a Prime subscription, what to do if products are missing from the order, what happens if the order has not arrived in good condition or what happens if you want to cancel the Glovo order.
How to contact Glovo
If you want to contact customer service by email with Glovo, it will be complicated. From the home service website there is no section where we can find an email or a telephone number to contact Glovo. But with an internet search it will suffice to find the methods of contact.
Customer service by phone
Of course, we can find some contact information on the Internet that we can contact if we want to contact by phone or email. The telephone number to communicate with Glovo is the 932 26 66 51. But you must bear in mind that it is not a free telephone and that you will have to pay for the call at the usual rate.
via email
If what you want is to contact via email, we can write directly to glovers@glovoapp.com although it is an email intended for workers rather than if you have a problem with orders. There’s also other emails to whom you can address such as toktok@glovoapp.com
Contact through social networks
We can also do it through social networks, although it is not usually a way to ensure that they will pay attention to us. Through profiles such as Twitter we can try to communicate with Glovo customer service.
In the microblogging social network, the profile is @Glovo_Es. We can also find him on Facebook through glovoappES if we want to leave a comment or try to contact.
Claims or complaints
If what we want is to make a claim or complaint about an order that we have made, we can contact from the Glovo application itself. We go to our account and access its settings. Here, by tapping on “aid” you will see that there are two options: in relation to an order or not related to an order.
When you tap on the first one, all your recent orders will appear. Touch the one that interests you or the one that You want to claim. You will see several options to choose from:
Quality or condition of the products Order delivery problem There were missing products in the order or it contained different products Problem with the delivery person Payment problem / promotional code
If you tap on one or the other option, the app will redirect you or search for a solution. For example, if you complain about a product that was missing, you will have to indicate which one. Depending on the complaint or claim, you will see that it provides a solution. For example, a discount code to make up for a delay or a refund for something that hasn’t arrived.
If the problem requires the assistance of an agent, Glovo will automatically refer you to a chat so that it solves the problem or that you can express what has happened, what
Contact Glovo as a delivery man
If what you want is to contact Glovo because you are a delivery person, also you must do it from the application itself. In this case, there are specific sections for courier service workers or glovers. Everything is managed from here.
Depending on the problem, there are several sections that we can consult:
Contact the customer Contact the establishment Accidents and infractions Reassign order Report bad weather Problems at the collection point Problems at the delivery point Problems with the application
Within each of these sections we can report problems or ask for help.
