let’s tell you what can you do if you don’t get notifications of WhatsApp, and if you have noticed that the messages do not reach you if you do not enter the app. This messaging application doesn’t usually have many problems, but sometimes a bad configuration that you could have done inadvertently or a specific problem can mean that the notification doesn’t arrive.
We will try to explain each possible problem and its solution. We will try to make it brief but understandable so that you do not have problems when checking the solution and if everything is fine.
Check if it is an Internet problem
Although it has nothing to do with the fact that notifications are not reaching you, the first thing to do is check if the internet is working properly on your mobile. This is as simple as going into the web browser and trying to go to any page or use another application.
If the Internet does not work, then you can go to the settings of your mobile and check that the WiFi section is active, that your WiFi works correctly, and that in the mobile data section the network of your SIM card works correctly. A silly setting that we may have forgotten is to check if you’ve left airplane mode on.
Check if you have restricted background data
Both Android and iOS have an option to disable background data. If you have deactivated them, an application will not receive a connection if it is not open and you are using it at that moment, something that in messaging apps will prevent you from receiving messages.
To review it on Android, go to the mobile settings and enter the Applications section. Display them all, and when you do, click on WhatsApp. When you are in the app’s settings, click on Mobile data and WiFi, and once inside, check that you have the Background data option activated so that WhatsApp works correctly.
To review it on iPhone, enter the settings and click on WhatsApp in the list of apps at the bottom of the main screen. In here, check that the Mobile data and Refresh in background options are activated.
Check that WhatsApp works and is not down
It may be a lot of coincidence because this does not happen often, but there is a possibility that WhatsApp has simply crashed nationally or globally and does not work correctly.
We have an article explaining in detail how to check if WhatsApp is down. But we can summarize it by telling you that you can enter the WhatsApp profile in DownDetector, which is a website that detects reports from others when an app has crashed globally. If this is the case, then everything will work fine again in a few minutes or hours.
Check that notifications are active
If the problem is specifically with the notifications, you may have inadvertently disabled them. Also, you may have turned off just push notifications, app notification balloons, or everything, so this is the most important part to check.
To review it on Android, enter the settings and click on Notifications. In here, click on Application Settings, in the drop-down choose to see All applications, and click on WhatsApp. Check that the main switch is activated, and look at the other types of notifications in case you have deactivated the message notifications.
To review it on your iPhone, enter the settings and click on Notifications. Here, click on WhatsApp in the list of apps and check that you have enabled Allow notifications. And then, you can also review the rest of the notifications in case you have deactivated the strips or some type of notification that you miss.
Check if the chat is muted or archived
If you are only having the problem with a specific chat, it is best to enter the conversation on WhatsApp and click on the name of the other person’s profile at the top. This will take you to the chat settings, where you can look at if you had muted the conversation so you don’t get notifications.
In addition, you can also check if the chat has been archived, because all archived chats are muted by default. In the event that the chat is muted or archived, you will have to reverse this situation to be able to receive notifications again when this person writes to you.
Check if the mobile is silenced
And finally, another reason why you may not receive WhatsApp notifications is because your phone is muted somehow. First of all, you can check its volume with the side buttons to see if it is at the minimum and that is why it does not sound. And if you have an iPhone, you can also check that you do not have the physical button activated to silence it.
You can too review do not disturb modes of your mobile. Perhaps you do not receive the notification because you have it configured to be active at the time you are, and if so, you may be interested in adding WhatsApp as an exception so that your notifications arrive.
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