Conversational artificial intelligence is here to stay, be it ChatGPT or any other similar option, and they are also positioned as perfect tools to help officials work, perhaps a good way to reduce bureaucracy in many countries around the world.
It is likely that you no longer have to wait months in those long bureaucratic steps, because thanks to ChatGPT officials could rely on the chatbot to streamline each of the processes, and Japan is the first to implement it.
Specifically, the city of Yokosuka in Kanagawa prefecture has just started a one-month trial that allows each of its officials to use OpenAI’s ChatGPT for administrative tasks.
“With the population declining, the number of employees is limited. However, there are many administrative challenges,” he says. Takayuki Samukawapublic relations representative of the Yokosuka digital management department.
“Therefore, our goal is to use useful ICT tools [Tecnología de la información y la comunicación]like ChatGPT, to free up human resources for things that can only be done in a person-to-person format,” he adds.
The use that officials will give to the chatbot
Officials are going to start using ChatGPT for tasks such as summarizing and drafting documents, but also for marketing and communications purposes.
In addition, the government does not rule out extending this technology to the rest of the country, and for this they have already met with the CEO of OpenAISam Altman.
However, Chief Cabinet Secretary Hirokazu Matsuno has indicated that once security concerns over the chatbotthe government would think about using the artificial intelligence to reduce the workload on national public services.
