The O2 customer area that it has on its official website has been renewed. And it is that, not all users are very friends with the mobile app. For this very reason, the low cost operator of Movistar has wanted to make a significant change in its web version, so that its clients have each of the same functions that are found in the application.
Gone will be the days when every O2 customer had to resort to the app if they wanted to have access to all the features. And it is that, from now on, the web also includes the same functions as the app for mobile. So you can, among other things, make a rate change, contract a new line or even report a fault.
My O2 is already the same as the app
If you are a client of the Telefónica operator, you will now be able to enjoy the same advantages as those users who use the mobile app. More than anything, because the O2 website has been renewed. Well, rather your personal area My O2. In this way, you will have at your fingertips the same functionalities that we previously found only in its application.
When you are inside the client area, you will find the contents that we find in the app Mi O2. This is how they are organized:
Start: here you will be able to see all the products you have contracted, as your fee. In addition, you will be able to access the consumption made in each of the lines, as well as the activation of services such as shared data or extra data bonuses, among others.
Invoices: in this section you will have invoices available. You can view and download them in PDF. And also, you have the option to pay unpaid invoices.
rates: in this section you will be able to make a rate change or contract additional products.
Devices: gives you access to the O2 catalog to hire mobile devices.
Medium: gives your clients the possibility to report directly a technical incident and follow up on it. In addition, you will find information about our service channels, direct access to WhatsApp or email.
Profile: from this section, you will have the possibility to modify certain personal datasuch as a bank account number for bill collection or a password change.
I don’t have access, how do I register?
As a customer, you will be able to access this particular section. However, you have to pre-register. If you could previously access the app, then you only have to use the same personal data: NIF/CIF/NIE and password. On the other hand, if you have never entered the O2 customer area, you must register.
To do this, you have to click on ‘Sign up here‘. Next, write your identity document, without spaces, in addition to the telephone number. If in your case it is not yet active or you only have contracted a fiber rate, write the telephone number that you gave to the operator when contracting their services. Afterwards, you will receive an SMS with a security code that you will have to enter on the web to finish the registration and login to personal area My O2.