In addition to being a digital storefront, Steam is a platform where users come together to chat in forums, share guides, and write reviews to help other people make an informed decision about their purchases. However, this last system gave something to talk about in recent days.
Reviews are useful for viewing the audience’s reception of a particular game. From learning about performance issues to the overall quality of the product. However, many people use this system for review bombing. To prevent that, Steam allows users to vote up or down on a review.
Users can even receive prizes for writing a review that is useful to a large section of the community. However, recently both the person who wrote a review and the users who marked it as helpful received a penalty. What happened?
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Steam mistakenly punishes thousands of users
User FREEDOMS117 reportedly wrote a review in late January explaining that the MMO Warlander’s anticheat system was “suspicious.” Specifically, he commented that it still runs in the background when the game is closed and apparently sends some data to an IP in Japan.
In his article, FREEDOMS117 shared instructions for uninstalling the anti-cheat system and protecting personal information from computers. This guide was well received with over 2,400 upvotes. However, the reviewer and everyone else who found the text helpful received a warning last week.
A Steam moderator considered the review to be against the terms and conditions of the platform, so they restricted the account of FREEDOMS117. In addition, all users who marked it as helpful received a temporary 30-day ban for voting up a review that “was banned for attempting to defraud users.” In all cases, the affected people would not be able to use the social functions of the platform until the sanction period ended.
Image via PC Gamer
However, it was all a misunderstanding. A Steam moderator contacted FREEDOMS117 and reported that the first review of the case was incorrect, claiming they mistook the review for instructions to bypass the game’s anticheat system. So, he removed all restrictions.
Later, Warlander developer Plaion responded to this controversy and stated that the game’s anticheat system does not run when the game is closed and reiterated that it is a bug for the tool’s icon to appear in the task tray.
But tell us, what do you think of this case? Let us read you in the comments.
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