The man tells the BBC that he would fly to Faro, Portugal, together with his wife and three daughters. On the morning of departure, he suddenly received a message from the airline stating that the flight had been cancelled.
“No further explanation was given, no alternative was offered and no apologies were offered,” said the victim.
‘Shocking’
The man called the airline’s behavior “shocking” and “chaotic.”
“I had to wake up my daughters that day and tell them we weren’t going on vacation anymore,” he says. But because the rest of the trip had already been paid for, he decided to book another flight to his destination on the day itself. The cost of this: about 5000 euros.
After his return he tried to recover the costs incurred from Wizz Air, but he said he could not count on cooperation. According to him, it took two months before he was reimbursed for the costs of the original flights. The company did not want to reimburse the costs that came on top of that.
So he decided to take the case to court, where he was proved right. But then Wizz Air would have ignored the ruling of the case.
Seize plane
As a final step, the man decided to send bailiffs to the airport. Successfully. “At the Wizz Air desk, the choice was made: whether to hand over the money, or to seize goods. That could have been chairs, tables, computers or maybe an airplane,” he joked.
“More and more companies think they can treat their customers like dirt. I hope I can send a message to everyone that if you persevere, you will get what you are entitled to. Even if you fight against large companies.”
