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A live mouse was found in a sealed package of bread ordered by a customer in India. Photo/Twitter @NitinA14261863
NEW DELHI – A live mouse was found in a sealed package of bread ordered by a customer in India. The package was sent via Zomato’s Blinkit instant delivery app.
The bread buyer, Nitin Arora, uploaded photos and videos of the horror package he received on Twitter via the account @NitinA14261863 earlier this month. The video shows the rodent moving around in a sealed package.
“Most unpleasant experience with @letsblinkit, where a live rat was delivered inside a bread packet ordered on 1.2.23. This is concerning for all of us. If a 10 minute delivery had that kind of baggage, @blinkitcares I’d rather wait a few hours than pick up something like that. #blinkit #zomato,” wrote Arora in her tweet, as quoted by Al Arabiya, Saturday (11/2/2023).
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Blinkit was founded in 2013 in the northern Indian state of Haryana and currently operates in more than 30 cities across the Asian country. Restaurant aggregator and food delivery company Zomato acquired Blinkit last year.
Arora also shared a screenshot of her chat with a Blinkit representative who has apologized.
“Yes, I understand, your concern is genuine. I deeply apologize to you for this matter. We have noted this and will improve it from our side. Your feedback on this particular incident has been noted and we will definitely take corrective action to improve it, ” said Blinkit.
After the incident was shared on social media, Head of Customer Pleasure at Blinkit, Dhananjay Shashidharan, responded by saying that shops selling contaminated food had been removed from Blinkit’s platform.
“I want to reassure you, we have taken swift action and removed the list of partner stores, even as we are currently investigating the matter with the store owner. We have high hygiene standards in all our stores, and with this incident, we have increased the frequency of audits in our chain of stores,” he said.
Foodborne diseases in India cause 120,000 deaths per year, according to data shared by the World Health Organization (WHO) in 2020.
In statistics published during World Food Safety Day in 2020, WHO predicts foodborne diseases will increase from 100 million in 2011 to 150-177 million in 2030 in India.
While the Food Safety and Standards Authority of India (FSSAI) maintains and updates rules and regulations on food standards, enforcement of those measures is relatively weak.
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