Unfortunately, scams are the order of the day. In recent years scams have become more and more realistic and this means that it is increasingly difficult to detect a scam from a situation that is not. Given this situation, a huge number of problems have been generated, such as seeing stolen money due to a phishing scam.
This type of scam is one of the most common and, despite this, it is the one that has the best results when it comes to stealing money from people who fall into the trap. Banks usually have protection systems that prevent these from being completed, but sometimes they are so well executed that this is impossible.
But the fact that a bank has security systems does not mean that they are effective, in fact, the case that has been brought to trial in Galicia makes it clear that, in the case of inefficient security systems, the bank has to return the person the money that has been stolen. Let’s see this case in detail.
The Provincial Court of Pontevedra has handed down a sentence, causing Abanca to be forced to pay close to 5,000 euros to a client of the entity who was the victim of a phishing scam. This sentence can set an example in subsequent cases and, above all, it can put on the table a situation that nobody talks about: the banking systems are not safe.
The sentence will force Abanca to pay almost 5,000 to a client who suffered a phishing scam
He phishing bancario It is one of the most popular and is usually the one with the best results, stealing money from the victims of this scam. Taking this into account, we go with what happened to this affected person. On August 24, 2021, the victim receives a call from the “Abanca Customer Service” indicating that an attempt has been made to make a transfer of 10,000 euros.
The call had been orchestrated by the scammers and what they wanted was to put the victim in a stressful situation. After notifying him of this, they told him that they needed the SMS codes that would arrive in a few moments to cancel this transaction. The victim provided these codes and as a consequence lost 4,891 euros from your bank account.
After realizing the situation, the victim called an Abanca office and filed a complaint with the Civil Guard indicating that she had suffered bank phishing. This complaint went ahead and the Court of First Instance and Instruction No. 2 of O Porriño estimated that Abanca should compensate the user with the amount that had been stolen from his Bank account.
Abanca appealed the sentence indicating that the user would have provided his personalized credentials to an unknown third party and, therefore, it would be negligence which exonerates the bank from making this compensation. The appeal has been dismissed by the Provincial Court of Pontevedra.
The reasons behind this dismissal are several: the complexity and degree of perfection of the bank phishing of which the user was a victim, the difficult detection of the scam by the user with medium training, the technological insufficiency of Abanca to implement measures that avoid this kind of situation. Ultimately, if you suffer phishing You always have to make a complaint.
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