Travelers who today intended to travel on Lufthansa flights are going to live a little nightmare. The German airline Lufthansa has had to cancel all its flights and the complaints son logically numerous among those affected. What happened?
Informatical issue. The Lufthansa DE Twitter account indicated a few minutes ago how “since this morning, the airlines of the Lufthansa Group have been affected by a computer outage caused by works in the Frankfurt region. Unfortunately, this has caused flight delays and cancellations “.
⚠️ Important announcement about current flight cancellations: Since this morning, the airlines of the Lufthansa Group have been affected by an IT failure caused by construction work in the Frankfurt region. Unfortunately, this has led to flight delays and cancellations.
— Deutsche Lufthansa (@Lufthansa_DE) February 15, 2023
refunds. Those responsible for the company indicate that they are working at full speed to find a solution, but in the meantime those affected on affected flights “book a train ticket and request a refund” on the company’s website.
What is the problem? The company speaks on its official website of an “IT failure” without offering more information, and warns that passengers will see “disruptions in their flight schedule and in the check-in process.” If the flight has been cancelled, they recommend not going to the airport, and instead rebooking the flight with services like the company’s chatbot.
It is not a cyber attack. A preliminary — and now defunct — version of Bloomberg’s coverage pointed to a possible cyberattack as the reason for the problem. The website of the Scandinavian airline SAS was already affected yesterday by that problem, and it was now suspected that the problem had also affected Lufthansa, but this theory seems to have been ruled out.
Cables. According to the latest data collected by this publication, Lufthansa’s global operations center is located on the outskirts of the Frankfurt airport, and it seems that a cut in several of the communications cables of these facilities could have caused all these problems. There are a number of construction projects in the area that could have caused this disruption to your services.
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improper drilling. Peter Kespohl, spokesman for Deutsche Telekom, explained how four broadband fiber cables were damaged on the train tracks of Deutsche Bahn, the main German railway company, on Tuesday. Those cables were damaged by drilling that according to him were not commissioned by the company. Two of the cables have already been repaired, and work is underway on the other two, but it is not known how long those processes will take to complete.
Image: Alan Angelats
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The news A computer failure forces Lufthansa to leave all its planes on the ground: they do not fly until further notice was originally published in
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by Javier Pastor.
