a player of Diablo Immortal who claims to have spent around $100.000 in microtransactions has said that you can request a refund after losing access to games PvP.
Content creator jtisallbusiness posted a YouTube video about his situation, which he said he has been dealing with for a month and a half.
During that time, he said he probably went from 48 a 72 hours trying to queue for a game of PvP of Battlegrounds without success, which is supposedly due to its unmatched matchmaking rate.
After the release of Diablo Immortal on June 2, jtisallbusiness said that he put a significant amount of money into the game and ended up with a character so powerful that he has a record of Battlegrounds between 300 y 450 wins and only three losses.
He said he contacted Blizzard He first reported about the issue over a month ago via live chat and was instructed to make a forum post about it, which he did.
After what Blizzard did not respond to his forum post, jtisallbusiness said he tried to raise the issue by contacting employees at Blizzard via Twitter.
In response, they reportedly told him that the problem was related to his skill level and that Blizzard he hoped to solve it in a few weeks, but that the company could not guarantee it.
“So now I’m in a situation where I’ve spent a considerable amount of money, around $100,000 on this game, and I have a character that hasn’t been able to do what I love to do most in this game, which is Battlegrounds.” said.
jtisallbusiness said the issue is affecting his ability to make money from the game as a content creator and that he is considering consulting a lawyer after failing to get an adequate response from Blizzard.
“My matchmaking history is now so high that I literally can’t get a Battlegrounds so my question now is should I just not do anything about it or should I hire a lawyer and refund this account and then see what happens.”
Diablo Immortal has received heavy criticism for its handling of microtransactions, with one report claiming that it could cost players up to $110,000 to fully upgrade a character.