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The vice president of confidence and security of Twitch, Angela Hession, in conversation with the Washington Post, assured that they are considering including videos showing the reasons behind the banning of their streamers in the emails notifying them of their suspension from the platform.
Currently, if a streamer is banned from Twitch, they only receive a notification explaining which rule was broken, but without further details. That leaves some streamers unaware of what rules they broke and what led to their temporary or in some cases permanent ban from Amazon’s platform.
“Security is a journey, and this is the number one question from our community. So we’re looking at how we can attach more details for people to understand, like a video itself. That’s something we’re definitely on.” working,” explained Hession.
According to Hession, “Safety is a priority for us. If you look at our rules, it’s very much about making sure no physical harm happens to our community on Twitch.”
Twitch has also added an “appeals portal” to address the issue of unfair bans, allowing streamers a quick and easy appeal against bans. VP of Security Rob Lewington believes Twitch is 99% accurate on ban decisions, and that rate has increased since the appeals portal went live. “When we look at the data, it turns out that less than one percent is actually much less than one percent.”
Twitch’s new approach to seeking to be more transparent when it comes to suspending its streamers is reminiscent of the notorious case of Herschel Beahm, better known as “Dr Disrespect”, who was banned by Twitch without prior notice and no official reasons were ever given. behind that decision.
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