60,000 car owners across Europe were surveyed about the reliability of their car. This survey by European consumer associations, distributed in our country by Test Aankoop, shows that Lexus is at the top in terms of reliability. The Japanese brand, which now offers a 10-year and 200,000 km warranty, achieves a score of 95%. Subaru is in second place with 93% reliability, ahead of Toyota, which gets 91%.
Japan en Korea dominant
The top of the standings is dominated by the Japanese and other Asian brands, as the top 3 is followed by Mitsubishi, Kia (South Korea), Suzuki, Hyundai (South Korea), Honda, Mazda, and then the first European brand : Seat (Spain). At the bottom of the standings is Land Rover with a score of 64%, along with Alfa Romeo. But the worst is Tesla, with a reliability score of just 60%.
The study also shows that models with diesel engines tend to have the most problems according to the people surveyed, taking into account the number of defects and malfunctions of the car, as well as the mileage and age.
Satisfaction not proportional to reliability
However, the satisfaction score does not necessarily correlate with reliability. The owners’ favorite brand is Porsche, with 92%, while in terms of reliability it scored ‘only’ 76%. Tesla is in second place with 91%, despite the risk of breakdowns or malfunctions. Lexus is in third place with 89% satisfaction. Then there is a whole range of brands with 87% (in order of reliability): Subaru, Honda, Mazda and Jaguar. The least appreciated brands by their owners, according to this study, are Chevrolet, Fiat, Lancia and Opel.