It was not a very good Saturday for the passengers who boarded the high-speed trains. Due to a technical failure on the Florence hub, the trains could not run according to schedule, and in some cases they brought with delays between three and four hours. Specifically, it was a software, worth 40 million euros, that went haywire: this is the new traffic management system ACCM (acronym for multi-station computerized central apparatus), designed to make the line more efficient. Yesterday, however, the effect was the opposite.
“From seven in the morning, the High Speed trains began to accumulate more and more substantial delays: to make matters worse, there was also another fault on the line between the Tuscan capital and Arezzo. Exhausted and resigned glances at the Florentine station, where the most unfortunate passengers had to wait almost 4 hours, and cascading in the main Italian airports. The problems started around 7.30 precisely because of the tilt on the new traffic management system. The system had already been successfully activated in the main nerve centers of the network, ensuring “greater regularity and reliability” when fully operational. Certainly the failure triggered an impressive series of inconveniences, which in a domino effect also extended to the other Regions: 130 High Speed trains involved in the delays“, We read on Repubblica.
“The consequences are heavy, with crazed passengers, crowded stations in Florence, Rome, Milan, Naples, Turin, just at a time when any kind of gathering should be avoided. To alleviate the situation, Trenitalia has activated an assistance facility for travelers in some stations, with updates also by sending emails and text messages. The situation was difficult, with many elderly people disoriented in front of the billboards with indications of delays ranging from 70 to over 200 minutes. Only with the flood of ’66 did Florence experience longer delays. Controversy rages among consumer associations“, Has published the Resto del Carlino.
RFI communicated: «In the face of the technical problems that emerged, we promptly activated and made operational a crisis committee and a garrison of technicians from the same company and from Bombardier / Alstom, manufacturers of the Control Apparatus. Rfi apologizes to all travelers for the delays and related inconveniences ».